Integrating Facebook Messenger with SalesCaptain allows you to centralize your social media inquiries alongside your other communication channels. This integration syncs your Facebook Business Page messages directly to your SalesCaptain inbox. Business Accounts Only: SalesCaptain can only connect to Facebook Business Pages. It is not possible to integrate personal Facebook profiles.Documentation Index
Fetch the complete documentation index at: https://docs.salescaptain.com/llms.txt
Use this file to discover all available pages before exploring further.
Requirements
Before you begin the integration, ensure you have a professional presence on Facebook:- Create a Page: If you currently only use a personal account, you must create a Facebook Page for your business.
- Required Details: When setting up your page, ensure you provide a Page Name, select a relevant Category, and include your Contact Information and Website URL.
- Meta Business Account: Both Facebook and Instagram direct messages can be linked to the same account details, and you will be directed to a facebook login page for both.
Integration Steps
To link your Facebook Page to the SalesCaptain platform, follow these steps:- Navigate to Settings > Integrations.
- Select Facebook from the list of available integrations.
- Click Log into your Facebook.
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A pop-up will appear requesting permission to access your account. Authenticate using your Facebook credentials.
- SalesCaptain will display a list of Business Pages associated with your account. Select the page you wish to sync.
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Once selected, the screen will display a Success Message confirming the connection.
Conversation Management
Facebook integrations utilize a “Temporary Chat” logic to keep your inbox organized and compliant with platform standards.- 24-hour Window: Conversations remain active as long as there is ongoing communication.
- Automatic Closure: If there is no communication from either side for 24 consecutive hours, the conversation will be closed automatically.
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Conversation History: You can access past messages under the Closed tab in the Unified Inbox.
Troubleshooting
If you are unable to see your Business Page during the setup process, please verify:- That you are an Admin of the page.
- That the page is “Published” and visible to the public.
- That you have granted all requested permissions during the Facebook login prompt.