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Why Time Rules Matter

Not every business keeps the same schedule every day. Time rules make it easy to adapt call routing to your hours—whether you’re operating on regular business hours, extended weekends, or special holiday times. By using time rules, you can:
  • Send calls to one destination during business hours and another after hours
  • Set up special routing for weekends or holidays
  • Ensure calls never go unanswered during off-hours
Example Web

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Types of Time Rules

SalesCaptain gives you two ways to handle time-based routing inside your call flows.

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1. Profile Time Rules

Profile time rules pull directly from your Business Profile settings.
  • Go to Settings → Business Profile → Business Hours to set your standard working hours and any special hours (weekends, holidays, etc.). Businesshourstimerule Web
  • When building a call flow, drag the Profile Time Rule element into your canvas. Profiletimerule Web
  • Route calls to one branch during the hours you’ve set, and to a different branch outside of those hours.
Example:
  • Business hours: 9:00 AM – 6:00 PM
  • Special weekend hours: 10:00 AM – 4:00 PM
    All other times: after hours routing
Profiletimeruleexample Web

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2. Custom Time Rules

Custom time rules give you full control over scheduling directly in the call flow editor.
  • Drag the Custom Time Rule element into your canvas. Customtimerule Web
  • Specify the days of the week and time ranges you want this rule to apply. Customtimerule1 Web
  • Add as many specific time windows as you need.
Example:
  • First rule: Mondays, Wednesdays and Fridays from 9:00AM to 4:00PM
  • Second rule: Tuesdays and Thursdays from 9:00AM to 4:00PM
  • Third rule: Weekdays from 4:00PM to 6:00PM
Customtimeruleexample Web When you’re done, the canvas will show one branch for each custom time window you’ve created—and one “Other Timings” branch for anything not covered by your rules.

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Putting It All Together

By combining Profile and Custom Time Rules, you can create call flows that perfectly match your operating schedule. Customers reach the right destination automatically, and your team can focus on what matters most. Visit our step-by-step breakdown on setting up call flows in SalesCaptain.